PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE CONTINUING TO USE THIS WEBSITE. THE TERMS AND CONDITIONS REGULATE YOUR USE OF THE SITE AND ALL MATERIAL WITHIN IT.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Your order via this website constitutes an OFFER, which can then be accepted by Tetley GB Limited ("Tetley"), by the despatch of goods ordered. Errors & Omissions Excepted.

1) Tetley reserves the right to suspend, modify or amend the Tetley shop website (or any part thereof) at any time.

2) You have the right to cancel your order for any reason, by giving us notice of cancellation at any time within 8 working days from the date of you receiving your order. If you wish to cancel your order, please e-mail your cancellation to us at help@tetley.co.uk.

You will be refunded any amount you have been charged within 30 days of cancellation. However, in the event the goods have been delivered or despatched to you prior to cancellation, you must return the goods to us, and pay the costs of shipping.

Any goods returned must be received by us in the same condition and, as far as possible, in the same packaging as when they were delivered to you.

3) OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS

The copyright, trade marks and all other intellectual property rights in or relating to Tetley and/or the Tea Folk are and shall remain the property of Tetley or, in the case of third party content, its licensors. You shall not alter or remove any copyright symbol or any other identification or information concerning the authorship or ownership of any of the data belonging to Tetley.

4) Links on this website may lead to other websites. Tetley accepts no responsibility for the content, accuracy or function of such websites nor does Tetley endorse the contents of such sites.

5) GOVERNING LAW AND DISPUTES

These terms and conditions and all sales via the Internet shall be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English courts.

6) Tetley reserves the right to refuse delivery of goods to countries outside of those specified in the website.

7) Delivery times are 10 to 28 days for UK or 28 days for outside UK deliveries. Tetley will use all reasonable endeavours to ensure these times are met.

8) Tetley reserves the right to remove from or add to the Internet site, any items offered for sale.

9) You may choose to provide Tetley with information about yourself in the course of using this website. By doing so, you expressly consent to Tetley using this data for the purposes specified in the website. We recommend that you first read our privacy statement below, before submitting personal data.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 3 reasons:

To process any order that you place with us (via the Tetley Shop).
To enable us to supply you with any other information or offers shown on our website that you specifically Ôopt intoÕ
To provide you with the best possible service.
We will not e-mail or mail you in the future unless you have given us your prior consent.

We will always give you the opportunity to refuse any marketing email or mail from us in the future. If you wish to be removed from our mailing list, please email us at unsubscribe@tetley.co.uk or mail us at the address shown at the bottom of this Privacy Statement. It would be helpful if you could provide us with your name and address so that we can process your request as quickly as possible.

The type of information we will collect about you includes:

your name
address
phone number
email address
credit/debit card details (for all Tetley Shop purchases)
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at help@tetley.co.uk. If you find any inaccuracies we will delete or correct it promptly.

We do not sell, rent or otherwise make available any personal data submitted by visitors to our site to any third parties

Children and young people under 16 are advised to get permission from their parent or guardian before they submit personal data to the Tetley GB web site.

Links from this site may take you to sites not covered by our Privacy Policy. We recommend you check their privacy policies yourself before submitting any personal information.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about our Privacy Statement, you should email us at help@tetley.co.uk.

The collector and controller of personal data is:

Tetley GB LTD
325 Oldfield Lane North
Greenford
Middlesex
UB6 0AZ
UK

Co. no. 3019950

General Terms and Conditions

Tetley is not responsible for applications that are lost or delayed in any part of the processing up until the receipt at its handling house.

Any number of items may be ordered per application.

Tetley reserves the right to refuse applications, which have been altered or amended.

No trade or consumer group applications accepted.

Please ensure that your payment is in Pounds Sterling and is for the correct amount - if not, your application will be rejected.

Payment can only be made by credit card (Visa or Mastercard) or debit card (Maestro).

All prices are inclusive of postage & packing.

Note for items despatched overseas Tetley is not responsible for the payment of any Import Duty or Customs charges for the products ordered via this website. A charge may be payable by you at the point of delivery.

Please make a note of items ordered and date of order in case of query.

All goods offered are subject to availability.

Tetley reserves the right to change the prices of any products offered for sale via the online service without prior notice.

For delivery, please allow 10 to 28 days for UK or 28 days for outside UK deliveries. Tetley shall not be responsible for despatched items delayed in the post.

The items shown in this website are a fair representation of the actual items, although minor details and colour may vary.

Security statement

This is a secure site, using an SSL (Secure Socket Layer) system which employs 56bit encryption. Your credit card details are encrypted when you type them into your web browser. They are also encrypted when they are passed to our handling house for fulfilment. If you require any further information on the security of this site, please contact us at help@tetley.co.uk.

If you have a complaint

Complaints can be a useful source of information about how others see us, and how we are serving our consumers. We have an established procedure for monitoring and dealing with complaints, which ensures that we respond positively to our consumers' needs.

If you feel you have a complaint please contact us at:

Telephone: From the UK: 0800 387227
From the ROI: 1800 409251
(Opening hours are 9am - 5pm Monday - Friday UK time). Please note all calls to these numbers are free when dialling from within the UK or ROI (excluding calls made from mobile phones), and at the appropriate international rates when dialling from outside the UK or ROI.

E Mail:> help@tetley.co.uk

Mail:> Consumer Services Department, Tetley GB Limited, 325 Oldfield Lane North, Greenford, Middlesex UB6 0AZ, United Kingdom.

You will hear back from us within 5 working days with the steps we propose to help resolve your complaint.

Supplying Company and controller of any personal data supplied:

Tetley GB Limited
325 Oldfield Lane North
Greenford - Middlesex
UB6 0AZ
GB
Co. no. 3019950

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