• the first

    Like many, I'm thinking more about where the products I buy come from, and what sort of changes I can make to live more sustainably in a fairer world.

    Whatever I do as an individual, I know there's more that could be done, and this is no different for businesses.

    As a household name, most will be familiar with Tetley's great teas, but what you might not know is that we're part of a much bigger family called Tata Consumer Products.

    Our social and environmental responsibilities support the overall goals of the Tata organisation, which come under an umbrella of ‘Working for Better’.

    • Being Tetley, we’ve put our own spin on this.

      Doing what we need to do to live and operate in a sustainable way is a journey we all share. We're doing some great stuff to make a difference and not shying away from where we can do better, nor from things that didn't work out how we thought they would. There's no such thing as a perfect plan that will hit all your goals in one go, so it's better to start the journey and try for better.

    • right-arrow

      Our Sustainability Pillars

      Video Thumbnail
  • Cassie Shuttlewood

    Sustainability & Communication Manager


  • for the
    love of

For the love of products

    • the importance
      of one
      small leafright-arrow

    • We've one big factory in the UK, that needs a tonne of tea each year to make our products: 31,000 to be exact, which if you're wondering is around the same weight as 8,000 male hippos!

      We buy the tea we need from estates and tea auctions around the world and bring it to the UK by ship. But first, let's look at where our tea begins its journey.

      Tea is an agricultural crop. It grows on a bush and the top leaves are the ones that are plucked, dried, and cut to turn it into the sort of tea leaf you'd recognise. The climate and conditions tea needs to thrive means that it's generally grown in some of the poorer countries of the world, where things are very different and life can be challenging.

    • Tetley doesn't own any tea estates, but we need to make sure that the farmers who grow our tea are able to make a living; and the people working and living on the estates that we buy our tea from are treated how they should be.

      This means being paid fairly and having access to the essentials they and their families need like food, water, housing, healthcare, and education; and that their rights as individuals, whether children, women, or men are respected and upheld.


For the love of products

    • the
      value of

      There are many parts to the supply chain, and we need to make sure that everyone is doing their best to protect the environment and support tea communities.

      We think working together with others on shared goals feels great. No matter how big the challenge, having others by your side makes things seem more achievable and this is where our partners come in.

    • one cup
      at a

      Video Thumbnail
      All Tetley tea is Rainforest Alliance Certified. This means that farmers manage their land more sustainably, protect the environment, and benefit from improved livelihoods. The tea estates are audited by independent certification bodies to ensure a rigorous standard for sustainable agriculture is followed. Rainforest Alliance Certification aims to create a better future for people and nature. Find out more at ra.org.

    • Thoughts on saving the planet can be pretty overwhelming, so simple things that help make a difference are good to know.

      This little green frog is one of them. You can see it on our packs of tea, and if you have been paying attention, you'll know why it's there and what it means!

      What's good to know is that by buying products with the Rainforest Alliance frog seal, you're helping to protect forests and support communities around the world. Not too bad a feat from your armchair, is it?

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For the love of products

    • Another important partnership we have is with the Ethical Tea Partnership (ETP). As one of the founding members, we have worked closely with the organisation for many years.

      Video Thumbnail
      ETP is a membership organisation working with tea companies, development organisations, and governments to improve the lives of tea workers, farmers, and their environment. Its aim is to drive long-term, systemic change across three thematic areas in tea — economics, equality, and environment, as well as supporting communities on the ground with programmes across Africa and Asia.

    • Video Thumbnail
    • afruity

      We've been talking loads about tea that's black and green, but more and more people are drinking different types of teas like fruits and herbals. Whatever the beverage, we source the best of ingredients to go into our products.

      The same need to care for the environment and the people who work to grow the fruits and botanicals we need, apply here too! We're working hard to find the right type of certification to apply to this growing area.

      We'll keep you posted on how we get on.


For the love of products

  • meet our
    in the field

  • We’ve some really dedicated sustainability and ethics champions at Tetley and want to shine a light on some of them. Here we chat to Lucy Urwin, she’s one of our fantastic tea buyers and blenders, responsible for all things sustainable in relation to our suppliers and tea communities.

    “It’s important we look out for those who are less represented in smaller tea communities, and as a sustainability manager, I get the opportunity to do just that.

  • When the tea community thrives, everyone else in the supply chain does too.

    Being invested in buying tea in a fair and sustainable way means that you’re looking at the bigger picture and the long-term health of the tea industry as a whole.

    It takes 7 years of training for us to develop the expertise we need to do our job as tea tasters and buyers, and part of this involves spending a year abroad.

  • SIX slide


For the love of products

  • There’s no substitute for seeing estates first-hand, and talking and listening to those that work to produce the tea we buy.

    The major groups involved in tea are committed to working together on sustainability projects too, so there’s a lot of knowledge sharing and joint purpose to achieve best practices.

    Relationships are really important. It’s critical that our suppliers are on board with our sustainability journey. We rely on them being open with us, so that they can communicate issues they’re facing on the ground and we can do our best to help.

    It makes me really proud to work for a company that has sustainability high on its agenda.

    In the coming years, I’d like to visit farmers who have been impacted by our

  • project work and get feedback on where we should focus next.

    At home, I’m an avid believer in sustainably sourced clothes and avoid fast fashion if possible. I’m always trying to make conscious shopping decisions to avoid single-use items too.

    I look to buy from companies that form part of a recognisable scheme that supports the environment and communities like B Corp or Rainforest Alliance.

    With more brands making a conscious decision to commit to these type of programmes, 100% environmentally sustainable shopping becomes a much more accessible and viable option for climate-anxious consumers like me."

  • Video Thumbnail
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For the love of products

  • Going
    round in

    The world of sustainability is full of jargon, so we thought we’d have a stab at explaining one bit — the circular economy.

    Well, it’s nothing to do with the growth in e-bike sales or plate spinning masterclasses (yes, there are such things), this circle is an economic one.

    The basic idea is that the environment should not suffer when things are made or produced, and once made, items should keep going in one form or another for as long as possible. Only then, when nothing more can be done with them, should as little as possible end up as waste.

  • 2.Resources:
    Don’t use resources in a way that will end up damaging the environment — use renewable items like electricity and recycled materials.

    Design things that work brilliantly, look beautiful, and taste great, but think about what will be done with them once they are finished with.

    3.Production & Distribution:
    If you're making stuff do it in the right way. Use energy and water wisely and don't put bad stuff back into the atmosphere. Make sure machines and factories are efficient, use little energy, and minimise waste.

    Once things leave your factory, make sure that every part of their journey is keeping to the same rules.

    4.Use, Reuse, and Repair:
    It says it all really! Does what you’re buying fit within the rules here? Ask yourself, do you really need this new thing, can you make something you have last longer, or turn it into something new? Has it come a long way to get to you?

    At some point, things can’t go any further, so here they need to be made out of the stuff that can be sent off to be recycled into something new, whether to make a new material or be turned into compost.


For the love of products



    Soft Pack


    Soft Plastics

    Tea Bags



    Made from

    Multi-Layer Laminate

    Paper Board

    PP Plastic

    Tetley = PP/PLA

    Coated Paper

    LDPE and BOPP

    Recycling guide

    Not Recyclable


    Started Transition to Recyclable/Biodegradable

    bad plastics

    In 2018, Tetley signed the UK Plastics Pact, committing to a 2025 target of:

    100% of plastic packaging to be reusable, recyclable, or compostable

    70% of plastic packaging to be effectively recycled or composted

    30% of recycled content on average to be included in all plastic packaging

    Tetley has signed both the UK and European Plastics Pacts. Design, innovation, and investigation of alternative delivery models all have their part to play.


For the love of products

    recycling, the 5 second

  • We won't be the only ones that have held a pack up to the window to see if anything tells you what to do with it, or thrown something away that should have been recycled as you weren't sure.

    We expect companies to do their bit in making sure that products and packaging are recyclable, but if we don't actually end up recycling items that could be recycled, the benefit is lost. This is why we're working with an organisation called OPRL to make the call to recycle as clear as possible. OPRL stands for On-Pack Recycling Labelling.

    • The OPRL scheme is recognised by the UN, and in the UK, provides clear communication on packaging on how a product can be reused and recycled.

      The OPRL scheme makes a big difference, with clear and easy to understand labelling, we shoppers know exactly what to do.

    • Let’s show you what we mean.

      Video Thumbnail


For the love of products

  • a loopy
    way to
    cut waste

    We’ve been busy at Tetley, looking at a range of options to help us reach our 2025 target to eliminate single-use plastic packaging and cut packaging waste, and we’re pretty excited about a Loop Trial we did with Tesco.

    The Loop Zero Waste system is a great scheme where products are bought and used, and the packaging is returned to be washed, re-filled and sold again, just like the bottles you return to your milkman to be cleaned for another delivery. It’s a simple concept with a lot of work behind it.

    • loppy


For the love of products

  • good but
    room for

  • In 1998, when we first introduced our Softpack, we wanted to create a new type of packaging that was more efficient to produce, had less impact on the environment, and offered benefits to our customers and consumers.

    Softpack has lots of benefits — packs can be stacked on top of each other and double stacked, so less material is used when packing as they don’t need separate outers or sheets to separate layers.

    Taking up less space means more packs can be carried per lorry load, so fewer

  • lorries, which means less road miles.
    When you add it up, Softpack offers many environmental benefits, but there’s a downside.

    Although predominantly paper, it has a thin layer of laminate that gives it strength, but at the moment, there are no facilities able to recycle this.

    So, it’s time for change, and we’re working hard to come up with an even better solution.

    Watch this space — we’ll keep you posted.


For the love of products

  • bags of
    bags of

    Did you know the whole tea industry is working hard to change the way that tea bags are made? It’s because most bags use heat to seal the bags — and it needs a tiny bit of plastic to do this

    Although only a tiny amount, the bags can’t be composted with your household food waste, but, changing the type of plastic used to one that comes from plant sources like sugar beet, they can be.

    Our machines produce 1000s of bags in a minute, which means heating, sealing, and cooling in less than a second — biodegradable tissue prefers speeds around 6x slower than this!

    • Rolling out


    • Some companies have had a problem with the bags not holding together. A mouthful of tea leaves is not what we’re after, no matter how good the tea!

      So, we’ve taken our time to get it right, and our fantastic engineers have worked their magic to develop a clever widget or two to help the tissue cope with our high-speed production environment. The transition process has begun, but it will take a little time, we’ve:

    • 200 product lines

    • 9bn tea bags to convert

    • 1bn converted so far

    • 270 tonnes of plastic removed

  • How to dispose of
    biodegradable tea bags

    Brew your perfect cuppa

    Drop in your food-waste bin

    Your food-waste goes back to nature


  • for the
    love of
    our planet


For the Love of Our Planet

  • for the
    love of our

  • Here at Tetley, it’s given that we love tea, but we also love the planet, so we take full responsibility for our impact on the environment.

    There are big challenges to safeguard planet earth for future generations to come, and focusing on our carbon emissions* and how we can work to reduce them is a key part of our sustainability strategy.

    To reduce them, we first have to map out where they're coming from, which means looking at every part of our

  • organisation and beyond — from the tea plantations where the tea is grown, to how it’s shipped to the UK and manufactured into the products you know and love.

    As we are sourcing from multiple countries and have hundreds of suppliers, it's a big task, but we're committed to getting it done. It's all part of the roadmap to get us to Net Zero.

    *gases like carbon dioxide that can harm the environment and that come from factories and cars, among other things

  • Video Thumbnail


For the Love of Our Planet

  • carbon
    reduction —
    easy as

    Net Zero is a big buzzword at the moment, but what does it actually mean?

    Essentially, it’s the balance between the amount of greenhouse gas emissions being produced and the amount removed from the atmosphere. You get to Net Zero when the amount that’s added is no more than the amount taken away.

    There are two main ways to achieve Net Zero — to reduce emissions and do things to 'cancel out’ any that remain.

    You know it's not going to be that simple!

    • loppy


For the Love of Our Planet

  • our
    journey —
    to net zero

    • 97% Renewable Energy

      To Power our factory

      Efficient Production & Zero Waste to Landfill
      Carbon Removal
  • loppy

    Dedicated solar farm at our UK factory


    Any surplus solar power is fed into the National Grid


    Renewable energy via our Biomass Boiler


    100% green electricity

  • loppy
    Zero waste goes into landfills across both our factory and our head office in the UK
  • We are doing well with Scopes 1 & 2 in our UK operations, but now have to work on all the things outside our direct control — from transport to customers boiling their kettles.

    We’re now working on the big task of Scope 3 and are working with carbon experts ERM to help us.


For the Love of Our Planet

  • sea the

  • Bringing 31,000 tonnes of tea to our factory in the UK takes some planning, and we work to be as kind to the planet as possible as we do so.

    This is our fantastic factory in Eaglescliffe, Teesside. The products we make here are sold in 27 different countries.

  • We buy millions of kilos of raw tea each year to make the products we need. Our buyers source and buy the best of teas from more than 20 countries, including Kenya, Sri Lanka, India, and China.

  • It comes to the UK by ship in big containers, which come into the Port of Tyne, where it is held ready for when it is needed.

  • To make shipping as efficient as possible, we don’t use pallets to stack tea sacks, we use slip sheets. This means an extra 10% can be loaded per container as it can be stacked from floor to ceiling.
    This means less containers, and overall, less shipping.


For the Love of Our Planet

  • It’s also good for trees, we have cut out 30,000 of the special pallets normally needed. That saves the 457 mature pines needed to produce the 861,000 kg of wood to make them.

  • A lot of our raw tea and finished goods used to travel by road, now 90% of this is done by ship. We swapped road travel for a coastal feeder system.

  • Lorries bring the raw tea we need to the factory, then go back to the port with finished goods ready to export — so no empty lorries on the road.

    This means 730,000 less road miles and 308,086l less diesel usage — that’s enough to fill 6,845 family cars — the equivalent of removing 828 tons of CO2.


For the Love of Our Planet

  • working
    for a greener

  • Sophia Psaradakis is a real powerhouse at Tetley. As Facilities Manager, she and her team work to keep Tetley towers ticking, and make it a creative and inspiring place to work.

    Sophia tells us about some of the simple things she and her team do to help us meet our sustainability goals.

    “Our overarching goal is to make our surroundings as kind to the planet as they are to our people, and sustainability is a natural check point when looking at changes we want to make and suppliers we want to use.

  • We’re always on the lookout for ways to improve, and just like at home, you need to look at every part of the office and what it needs to make it work.

    We make sure that all the electricity we use is from renewable sources, like solar, wind, and hydro.

    We also look at how people travel to work. Electric cars are an important contributor to reducing carbon emissions and we've installed charging points to help. Even better, we encourage peddle power and have a ‘Cycle to Work’ scheme too.


For the Love of Our Planet

  • As at home, waste is a big issue and all our offices are zero waste to landfill.
    We make sure that nothing is wasted, even redundant hardware like laptops, phones, and printers are given away to have a new life or are recycled.

    We encourage everyone to do their bit, like turning equipment off rather than leaving it on standby and reducing screen brightness — it’s better for your eyes and also uses less energy.

    When we were all working from home, we kept the message going by sharing different tips on how to reduce food waste and thoughts on saving energy, like only boiling the water you need to make a cuppa. We even talked about the right type of wrapping paper at Christmas!

  • 100% of all paper and card from the office is recycled; recycling paper uses 70% less energy and water than making new paper from trees.

    Hybrid working has made a difference to our goal to be a paperless office too. We'd already introduced a pin code system for printing, which had reduced printing by 27%. Working at home increased this, and physical printing fell by 47%, with no impact on the business. Makes you think, doesn’t it?"


For the Love of Our Planet

  • recharge
    updateover a

    Here our Senior Category Manager, Dan Adams, talks about going electric.

    "We're in the middle of a big house renovation, so measures to reduce our carbon footprint are top of mind.

    I moved to an electric car in September last year. If you want to do your bit for the environment, it’s a good move to make. If there’s anyone sitting on the fence, knowing that having an electric car is tax-efficient might tip the balance.

  • Even without charging points at work, I probably would have still gone electric. But, it certainly would have made it harder, so it's great that the office has installed them.

    Big things I like are how quiet an electric car is, I think noise pollution is often overlooked.

    I also like the fact that my new car is nippy and has instant torque. That's being ready to be quick off the line from get go.

    On the downside, being keen on cars, I think a replacement phrase for petrol head is needed!

    Don’t get me started on the charging infrastructure. Currently, I don’t have a home charger, so having a charging facility at work is great. The public charging infrastructure isn’t always reliable, or worse, chargers can be ICED by a combustion car — that's when a petrol or diesel car takes the charging spot."


  • for the
    love of

For the love of People

  • for the
    love of

  • The care we give to local communities is an important pillar of our sustainability programme. We have lots of different initiatives to help communities close to home and work with a number of partner organisations to help communities abroad. We’ve commtted £1.2m to help communities living on tea estates in one of the poorest countries of the world, Malawi.

    Let’s show you some of the different ways we are helping communities near and far.


For the love of People

  • lighting
    up lives

  • Tetley buys more tea from Malawi than any other tea company. Malawi is also one of the poorest countries in the world. Here, we want to share some of the things we are doing to help tea communities there.

    Let’s be honest, the thrill of candlelight during a power cut fades pretty quickly, but what if that’s all you ever had to see you through the night?

    Just 4% of the rural poor in Malawi are hooked up to electricity, so for them, candles or dangerous paraffin lights are all they’ve got.

  • With our friends at the Ethical Tea Partnership, we’re giving solar lamps to as many families as possible on the estates at two of our biggest suppliers there.

    So far, lights have been given to every house, that’s 5,410 families — making a big difference to daily life. Children can do their homework, and people can meet outdoors and do a range of other tasks after dark that they couldn’t do before.

    The lights are creating jobs too. So far, 45 people have been trained to service and repair the lamps, so that they can have as long a life as possible.


For the love of People

  • shining
    the light on

    Meet Cassim (65), the Compound Chief at Satemwa, managing three compounds with 8 houses each. His wife is a tea plucker on the estate, and they and their 2 children live in an estate house with no electricity.

    Cassim was surprised that he and other workers got a solar light when they were given out.

    “We were not sure that low ranked workers like us would be among the beneficiaries…I have been in the estate house for over 20 years...buying candles

  • daily for the kitchen, children’s study room, seating room, and general use. It used to cost me MKW9,000 a month for lighting only. I decided to buy a torch that uses batteries, which was also expensive to maintain.

    I did this because my child experienced fire burns, as a result of a fire that started because of candlelight.

    The family was hugely affected. We spent almost a month nursing the wounds at the hospital, spending money that could have been used for other pressing needs.”

    Since receiving the lamp Cassim has “Spent nothing on lighting for the past month...I have been able to save money for other household needs. I would like to revive my business with the savings I will accumulate. My lifestyle has changed, my children study well and we are a happy family now.”


For the love of People

  • villages working together

    If we have a bit of spare cash, we think nothing of being able to put it in the bank and save it for a rainy day. In many parts of the world, people with low incomes just can’t do this; not eligible to save or access loans through normal banking routes.

    In Malawi, families that can’t access affordable loans can struggle to pay for basic things like school, healthcare, and everyday essentials like food or home repairs.

    We are working with the ETP to support a scheme which helps families set up and run their own ‘banking system’. For such a simple concept, the scheme has a very long name — Village Savings Loans

  • Associations. VSLAs are like a community bank, workers get together and begin to save money as a group. Each group has a leader, who is trained on the rules of how to run the VSLA and the group are given tips on ways to grow their income.

    Once set up, savers get interest on their savings; they can access their own money like any normal bank (although this one doesn’t have a building), and they can even request loans to start a small business if they want. They are proving a big hit.

  • 2,473

    workers signed up at Eastern Produce


    VSLA groups formed


    had no savings prior to the VSLAs


    savers are women


    have been able to use savings to buy a cell phone


    have been able to add iron sheeting to their houses for the first time


For the love of People

  • the savings
    route to a
    life upgrade

    Meet Charity Chiphwangwi, who works as a company clerk on Eastern Produce’s Eldorado Estate. After her husband stopped working, Charity became the sole earner of the household.

    Although able to support the family from day to day, her earnings were not enough to pay her children’s school fees and build a house of her own. This changed when Charity attended a meeting about the VSLA scheme. She saw the benefit of the scheme immediately, signed up and was elected secretary for the group.

  • Her first goal was to save enough money so that she could access a loan. With initial savings of MKW40,000, she borrowed MKW100,000 from the group, which she used as capital to start a business selling chitenge cloth.

    After one month of trading, Charity made a profit of MKW50,000, paid the outstanding amount on her daughter’s school fees, and bought the textbooks and stationery needed for school.

    She plans to spend the next profits on iron sheets for her house.

    “Because of the VSLA group, I now have a business of my own. I recommend for other workers who have not yet joined these groups that they should hurry and join the VSLA group because they are missing out on ways that they can upgrade their lives.”


For the love of People

  • seeds of a

  • In many rural communities where tea is grown, families’ diets are ofen based on one food type, which is maize. This, plus a few leafy vegetables are the main crops grown by communities surrounding our supplier Satemwa’s tea estates in Southern Malawi.

    Farming in the same way as many generations before them is not always the best way to get results, and when you add extreme weather events, you can see why a good crop can’t always be guaranteed. Tetley has teamed up with Tesco on a project where almost £20,000 is being used to supply seeds, herbs, grafted fruit trees, and compost to help communities create new kitchen gardens.

  • Communities are being trained on how to make their plots more productive and are being given nutrition tips at the same time. A wider range of produce will not only help improve diet; families can get some extra income from selling any surplus fruit to their communities too.

  • 1,000s

    of households helped so far


    grafted trees purchased


    trees given to each household


    companion herbs purchased


    herbs given to each household


For the love of People

  • the
    in giving

  • People have always been important to us, whether in our local communities or those that work within our organisation.

    It’s important that our staff feel happy and supported, so that they can do their best every day.

    Part of this is about giving back. The feeling of contributing to society is unparalleled. Not only does it make our staff feel happy, it evokes a real sense of gratitude, and it’s contagious. We try to

  • help a number of local and regional good causes through donations and collection of goods, and also volunteering our time.

    The business allocates two days per employee for volunteering and doing good all round. We have a great CSR committee that organises events and fundraisers, and champions our volunteering programme.

    There are lots of things going on, so let’s introduce you to some.


For the love of products

  • giving

    As a tea company, food waste isn’t a major issue for us, our production practices are very efficient and tea has a long shelf life, but we always ensure that any residual stocks we do have go to a good home.

    One of the ways that we do this is through Fareshare, who redistribute surplus food to charities to ensure that no family goes hungry.

  • 25-30%

    of food produced globally is lost or wasted

    9.5 million tonnes

    is being wasted according to our friends in WRAP, in the UK alone

    18.4 tonnes

    of surplus product was donated by us to Fareshare

    74,960 drinks

    were enabled for people in need

  • a
    of care

    The generosity of our team is worth a shout. A group helping with Tesco’s winter food collection initiative collected enough food in stores across the country to fulfil around 3,600 meals.

    On a smaller scale, we supported a local programme ‘Donate a Plate’, collecting food for people who might otherwise do without it at Christmas.

    • From the generous donations of our people, we were able to make 43 hampers for the cause.

  • Video Thumbnail


For the love of People

  • manufacturing
    tea and

  • As well as being a great beverage to enjoy, tea is a good fit with wellbeing, and we do a lot in this area.

    Supporting the community local to our factory in Teesside is really important to us. We’re one of the supporters of an ambitious local programme to support community wellbeing through mind and body workshops at the Yarm Wellness Centre close to the factory.

    As part of the fundraising to support the refurbishment of the Centre, Tetley’s new recruit ‘Alec’ kitted out in full PPE, became a major talking point for locals in a scarecrow fundraiser.

  • The Centre will deliver a broad mix of services for every part of the community — from a community grocer to weekly veteran breakfasts, wellbeing events for new parents, afternoon tea dances, yoga, and support for those struggling to find work.

    Claire O’Hare, Regional People Manager for Tetley’s factory, told us a little more. “We’re really proud to be part of this. As you would expect, with the number of activities which bring people together, tea will be very much at its heart, but we’re going beyond tea and providing computer equipment and mentoring advice to job seekers, helping with interview skills and CV creation.”


For the love of People

  • creating

  • Finding a job is tough in the best of times, but even more so for those who are disadvantaged in some way.

    An immediate neighbour of the Tetley factory is the Oakwood Centre, home to the Tees Valley Community church where Tetley supports a key training initiative run by the TVC community projects team — Three13

    This programme works to build the confidence, self-belief, and skills of

  • groups who are furthest away from employment.

    The Tetley team is involved in mentoring and providing guidance to those working to build their confidence and overcome personal obstacles.

    We also provide opportunities for work experience in a manufacturing environment, and work, if positions are available.


For the love of People

  • checking in on each other

  • loppy
  • Quite rightly, there’s a big spotlight on the importance of mental wellbeing in the workplace. We talked to our People Manager Sally Conway to learn more about how we help our own people.

    “We’ve stepped up our commitment to support the mental health of our people across the business. COVID showed us that we need to be more proactive in this area.

  • In lockdown, we did a lot of things like company-wide yoga workshops and take 5 mental health breaks, and are now building a more comprehensive programme of support and awareness to take us forward in this ‘post pandemic’ period.

    As well as training Mental Health First Aiders, we’re stepping up training to aid early identification of common areas of concern, and broadening the advice and guidance available.

  • loppy


For the love of People

  • The aim is to address pressures beyond the workplace, like financial planning, issues with care of elderly relatives, or adjusting to sickness.

    We are also holding menopause awareness sessions, focusing on anxieties related to menopause and signals to be alert to which might suggest extra support is required.”

    Claire O’Hare talks about some of the wellbeing initiatives at our factory.

    “Although our teams worked extremely hard throughout the worst of the pandemic, the mental wellbeing of our teams was good. There was a strong sense of working together and doing something worthwhile to produce teas for the NHS and the Government’s care packs, and maintaining supply to customers.

  • Being able to maintain a sense of routine and have the stability of work did a lot to support mental wellbeing.

    We’re a pretty tight community here at the factory. About 30% of us are part of Tetley Tubby Team Fit.

    As a health and wellbeing initiative, it’s open to everyone — from the factory floor to the Vice President. It’s run by us, for us, and we support each other to achieve specific goals, whether to lose or gain weight, improve fitness, or work towards something specific like lowering blood pressure.”


For the love of People

  • the true
    meaning of an
    uplifting cuppa

    Checking in with others around us is really important, particularly with work colleagues.

    Our tea buying and blending team are an important bunch at Tetley, and although they’re busy tasting hundreds of teas a day, they still make time for each other.

    We caught up with Assistant Tea Buyer and Blender Ellie Jones to find out what she has been doing to keep an eye on morale within the tea buying team.

  • “Just noticing something that someone else does can make a real difference to how they feel. Sometimes, you don’t get time to go down the formal corporate recognition route, so as a department, we do something which is low tech and fun.

    We call it the Celebration Box — it’s literally that! When someone does something of note or there is something to celebrate, big or small, you simply scribble it down and pop it in the box. At the end of week team meeting, I play compère and read out the recognitions in true game host style, and every 6 months, present the ‘best bits’.

    When home working meant we were not together as a team, we went a little more high-tech with Gmail taking over from a post-it, but we continued in the same vein, taking advantage of being able to have different background effects to suit the mood.

  • girl

    It’s a really simple thing, but it makes a big difference to people’s day.”


For the love of People

  • So, it seems that even with all the tea the buying team have at hand, sometimes even their morale needs a little boost.

    Like most companies, we measure opinions and attitudes within the company on a regular basis. Needing to measure morale within tea buying was flagged as an area for attention, so Ellie jumped right on it.

    “No post-it notes this time! To give everyone a chance to reflect on how they’re feeling at work, I created a simple survey for the team to complete anonymously each month.

    We tend to have a quarterly cycle and two months of short dip checks to get a steer on anything that needs to be addressed, and then a more in-depth

  • questionnaire to add some meat to the bones. Each quarter we have a team townhall where we discuss what’s been highlighted and how we can work together to boost morale.”

    Again, it doesn’t need to be complicated. One of the most effective morale boosters has been having breakfast together. Before lockdown, the team would gather over a cooked breakfast once a week. Missing that time to share they moved it online, taking time to have a remote breakfast together, a catch up, and a good cuppa set them up for the day.


For the love of People

  • the last

    We hope we have given you an idea of all the work we’re doing here at Tetley as we strive For Better.

    There’s still lots do on our journey, so we’ll keep you posted on how we’re getting on.

    Think you’ve earned yourself a cuppa, so select your favourite, sit back and enjoy — but don’t forget, only boil what you need and remember to dispose of your packaging and tea bag properly.