Terms and Conditions


This website (excluding linked sites) is controlled by Tata Global Beverages GB Limited (hereinafter referred to as “Tata Global Beverages”).

Registered in England & Wales under company number: 03019950
Registered office: 325 Oldfield Lane North, Greenford, Middlesex UB6 0AZ
Our VAT number is GB 657573790.
The site can be accessed from various countries around the World. As each of these places has laws that may differ from those of the United Kingdom, by accessing the site both you and we agree that the laws of the United Kingdom shall apply to all matters arising from or relating to the use and contents of this site. You also agree and hereby submit to the non-exclusive jurisdiction of the courts of England & Wales with respect to such matters.

Copyright (c) 2014 Tata Global Beverages. All rights reserved. All copyright and other intellectual property rights in all text, images, sound, software and other materials on this site are owned by Tata Global Beverages and its affiliated companies or are included with the permission of the relevant owner. References to affiliates or affiliated companies shall include all members of Tata Global Beverages group and companies.
You are permitted to browse this site and to reproduce extracts by way of printing, downloading to a hard disk, and by distribution to other people, but in all cases for informational purposes only and provided that the above copyright notice appears in all such reproductions. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work or publication, whether in hard copy or electronic format, including posting to any other site. No other licence or right is granted.

All trade marks displayed on this site are either owned or used under licence by Tata Global Beverages and its affiliates. The unauthorised use of any trade mark on this site is strictly prohibited.

Reference to any product or service on the site does not constitute an offer to sell or supply that product or service. Specific advice concerning the availability and suitability of any particular product or service should be sought before purchase.

Any suggestions or information you send us through this site, including recipes, will be treated as non-proprietary and non-confidential and become the property of Tata Global Beverages without compensation, for exclusive use at our unlimited discretion.

The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. No information at this site shall constitute an invitation to invest in any member of Tata Global Beverages nor should it be used as the basis for any investment decision. Neither Tata Global Beverages nor any of its affiliates or their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss. We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.
Although Tetley and Tata Global Beverages invite comments from all site users we reserve the right to remove any comment that may be deemed offensive to another user of the site

At various points throughout the site you may be offered automatic links to other Internet sites relevant to a particular aspect of this site. This does not indicate that Tata Global Beverages is necessarily associated with any of these other sites or their owners. Whilst it is the intention of the company that you should find these other sites of interest, neither the company, its affiliates, nor its or their officers, employees or agents shall have any responsibility or liability of any nature whatsoever for these other sites or any information contained in them, none of which have been verified or endorsed by the company or its affiliates. If at any time you find that you have accessed another site you may return to this site by clicking on the "backwards" arrow, or by keying in the web address.

Where Tea Comes From:
Argentina - Author: Leandro Kibisz
Indonesia - Author: Achmad Rabin Taim
Japan - Author: Jose Comessu

Additional T&Cs for the online shop

Contract between you and Tata Global Beverages
A contract between you and us is accomplished once you have placed an order and we have sent you the according e-mail confirmation. You must confirm that your provided details are correct and complete and you need to inform us immediately of any changes. As our contract is governed by the English law, English courts have the jurisdiction to resolve any arisen disputes between you and us.

Availability of products
We are doing our best to assure that all listed products in our online shop are in stock. If we are unable to deliver your chosen product, we will inform you as soon as possible. Therefore please note that our confirmation e-mail is not a guarantee of prompt delivery.

Please see our delivery policy on the right-hand side of the shop page or click here.

All prices in our online shop are in £ Sterling inclusive of VAT, exclusive of delivery. Prices at the time of your purchase apply, except if there is an obvious error. In that case, we’ll inform you as quickly as possible and offer you the chance to re-confirm your order with the correct price.

Payment must be made with one of the following valid credit or debit cards: MasterCard, Visa Purchasing, Visa Electron, Visa Debit, Visa Credit, Solo, JCB, Maestro, Laser or with your Paypal account. You must confirm that your provided details are correct and that you are using your own card. Therefore, the address at which the card is registered needs to be the same as your billing address. In the course of the payment process the validity of your card and your personal information will be checked to ensure your ability to pay and your identity. This is done for your personal security as well.

Please see our privacy policy on the right-hand side of the shop page or click here.

Cancellations and returns
Please see our cancellation and return policy on the right-hand side of the shop page or click here.

Promotions and discounts
In the case of a promotion or an offer, you need to enter a valid promotion code on the basket page. You may only have one promotion code per order.


Tata Global Beverages seeks to make its website as accessible as possible and has built the site with the following in mind:

  • The web pages are designed to be viewed on a wide range of screen resolutions
  • You can vary the text size by using your browser's text resize option (usually View > Text size)
  • All images have been given descriptive alternative text tags
  • We have used text and background colour combinations that are sufficient in contrast
  • The page structure is easy to navigate by using a clear and user friendly menu that is visible on each page of the site and uses HTML headings
  • Cascading Style Sheets control the presentation of pages and we have used properly structured markup for content. If style sheets are not supported or are turned off, information on the site can still be accessed and read
  • The use of JavaScript has been kept to a minimum. Where it is used then all pages are still accessible should JavaScript be turned off
  • All forms and fields follow a logical tab sequence to ensure easy navigation and
  • A sitemap is available to provide information about the layout of the website

We believe that this website meets the requirements of the level 1 criteria of the World Wide Web Consortium Web Accessibility Initiative (WCAG WAI) 2.0 guidelines. We strive to meet levels 2 whenever possible, though we adhere to the accepted standards for accessibility and usability whenever we can although it is not always possible to do so in all areas of the website.

The text is too small for me to read - how can i change it?
If you are using a PC, then follow these simple instructions:

  • Mozilla Firefox: Go to View in your browser and select Zoom, select Text only, then select View zoom in.
  • Internet Explorer: Go to View in your browser and then click Text size and select the size you require from the drop down list.

If you are using an Apple Mac, then follow these simple instructions:

  • Mozilla Firefox: Go to the View menu, Text size and select Increase/decrease text size
  • Safari: Go to the View menu and select Zoom in

I dont't have access to adobe reader or microsoft word - how can i get them?

  • If you do not have access to Adobe Reader you can download it from the Adobe website
  • If you do not have Microsoft Word you can download a free Microsoft Word viewer from Microsoft

Which web browsers are best for viewing the website?
This website is designed to function on the following web browser versions:

  • Internet Explorer 7.0+ (the site will function in Internet Explorer 6 although the experience will be reduced)
  • Firefox 3.5+
  • Chrome
  • Safari

Useful links
To learn more about web accessibility visit: w3.org/wai – W3C accessibility guidelines

Complaints & Online Dispute Resolution Platform
We hope you're satisfied with any purchase you've made or the service you've received from Tata Global Beverages, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to contact us straight away.  In the first instance, please contact the Consumer Helpline (contact us) and we will do our best to resolve the issue. If you're still not happy with our response, you may seek to resolve it using the Online Dispute Resolution Platform at www.ec.europa.eu/consumers/odr/.